Customer Service

Shipping & Delivery
All items ordered are posted, free of charge, 1st Class Recorded either through Royal Mail or Parcelforce. We aim to ship all orders within 24 hours of ordering. Please specify your required delivery address should this happen to be different to you billing address.
Privacy & Security
Our website is secured via a SSL certificate to ensure all of our customers details and secure. We do not share any information or details of our customers as part of our organisation's privacy policy.
Returns & Replacements
All returns must be completed within 20 days of the transaction and must be completely unused with the tags still intact. The returns address will be on your invoice, however, should you require it, it is ; Coniston outdoors, Unit 3B, Lake Road, Coniston, Cumbria, LA21 8EW.